Customer Support

Customer Support

Frequently Asked Question

You can update the shipping address, payment method, and more, on orders that haven't entered the shipping process by visiting Your Orders in Your Account.
You can cancel physical items or orders that haven't entered the shipping process yet.

Most packages arrive on time, but, sometimes, the tracking may show as "delivered" and you don't have your package.


Most packages arrive on time, but, sometimes, the tracking may show as "delivered" and you don't have your package.


Note: Some carriers may deliver until 10 pm.


-Verify the shipping address in Your Orders.

-Look for a notice of attempted delivery.

-Look around the delivery location for your package.

-See if someone else accepted the delivery, unless you have health or safety concerns about doing so.

-Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

-Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.

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